Preparing for a procedure Scheduling, authorization, preparation, transportation, costs, and recovery planning.
Colonoscopy journey A customer-facing guide to the logistics around a colonoscopy: scheduling, preparation, anesthesia, facility/provider billing, pathology, and follow-up.
Upper endoscopy journey A customer-facing guide to scheduling, preparation, anesthesia, facility/professional charges, possible pathology, and follow-up for upper endoscopy.
Biopsy journey A guide to the customer logistics around tissue sampling, including the procedure setting, pathology, authorization, recovery instructions, and result follow-up.
Outpatient surgery journey Plan the administrative and practical pieces around same-day surgery, including facility, surgeon, anesthesia, preparation, transportation, cost, and recovery.
Office injection or procedure journey Understand how office-based procedures can involve medication, procedure, imaging guidance, professional, or facility components depending on the setting.
Dental procedure journey Understand estimates, dental benefits, procedure codes, lab/material charges, preauthorization or predetermination, and follow-up for planned dental work.